Shipping Policy
We currently ship our products to customers across the United States, Canada, and Europe.
Order Processing
Orders are normally processed and prepared for shipment within 1–2 business days, excluding weekends and holidays.
Estimated Delivery
- United States: 3–5 business days
- Canada & Europe: 6–10 business days
Delivery times may vary depending on the destination, customs, and local carrier services.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package.
Returns & Refunds
We accept returns of unopened products within 30 days of delivery.
Because our products are food items, returned products must be unopened, unused, factory-sealed, and in their original packaging.
If your order arrives damaged, defective, or you receive the wrong product, please contact us at info@kopov-ci.com within 48 hours and include photos of the package and product. We'll review the issue and arrange a replacement or refund where applicable.
Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected.